SAP Commerce Cloud: Key Features, Benefits, and Use Cases JRebel & XRebel by Perforce
An increasing number of customers and partners are now looking towards certification as a reliable benchmark to safeguard their investments. Unfortunately, the increased demand for certification has brought with it a growing number of people who to try and attain SAP certification through unfair means. This ongoing issue has prompted SAP Education to place a new focus on test security.
The course illustrates some of the basic functionalities and main concepts of SAP Commerce Cloud and helps participants understand what is out of the box and what has to be implemented. This is targeted for software developers, software architects and technical consultants. Participants will see the software demonstrated and will learn to install, configure and customize it to a certain degree. For each area presented in the course, participants will write a « hello world » application.
The SAP Product Content Management solution enables you to consolidate product data and catalogs centrally and publish them in various channels. You can make edits through an intuitive user interface, enhance product content quality with built-in data validation and workflows, bulk-edit and mass-upload product data, and support multilingual catalogs for a global commerce site. SAP Commerce Cloud is our proven commerce solution built mainly for large enterprises with advanced B2B, B2C, and B2B2C use cases. You can customize the solution to meet your specific needs and manage even the most complex catalogs, products, and configurations for creating exceptional, hyperpersonalized omnichannel experiences.
- We take a deep dive into how the platform works and discover whether or not it’s been successful to meet today’s customers needs.
- Customers can buy, collect, and return anywhere without messing up stock levels.
- Join Royal Cyber in Partnership with SAP Commerce Cloud Team to create seamless customer experiences & move your business forward by adding commerce cloud to your business model.
- Curtis Johnson helps Java development teams leverage tools to iterate faster, accelerate time to market, and improve customer experience.
- A combination of intuitive, self-service capabilities and AI-powered merchandising, guided selling, assisted service, and chatbots further aid the buying process and drive more profit at a lower cost of ownership.
- Prebuilt integration is based on SAP Integration Suite, which helps connect applications with other SAP and third-party cloud and on-premise applications.
Employees can be assigned to a certain site with data isolation enabled, so that they can only access to the corresponding customer data related to that site. This is achieved by creating a new employee group with the new type “Site Employee Group”. Important out-of-the-box support includes the access control of the customer support agents to only tickets, product reviews, customers, carts/orders of a specific site. SAP Commerce Cloud is a B2B and B2C e-commerce platform used by large enterprise organizations to deliver rich omnichannel experiences to customers, from content management to personalization and order processing.
Customer 360 data OCC API to access to customer 360 data, such as store locations or product reviews. SAP Services offers customers a number of options for activating and optimizing their SAP Commerce Cloud solution. With an out-of-the-box integration, improving on cXML Level 1 PunchOut, the new Level 2 PunchOut makes suppliers’ products more accessible, and data complete to buying organizations.
It’s being used specifically within certain silos within the business and is, effectively, the cornerstone of our digital client platform. SAP Commerce Cloud has constantly allowed us to scale up with our services and it offers a seamless process of scalability. Its online community is weaker and less vibrant than many other platforms like Magento and Shopify.
Find the right training and certification with our visual learning guides, and map out the best learning plan for you and your team with courses tailored to different roles. Explore your SAP Commerce Cloud solution in detail and get insights into the future direction of the product. Implementation is generally not included and is provided by agency partners. It has a 99.95% SLA with 24/7 monitoring and proactive health and performance checks. Customer data patterns are recorded and put to great use, enhancing engagement through optimized experiences. Agents can perform all interactions (answer queries, issue refunds, create sales orders, etc.) from one interface, so there’s no need to mess around opening new windows or switching screens.
TL;DR: SAP Commerce Cloud pros and cons
This training focuses on the principal concepts of working with SAP Commerce Cloud core modules, and the technical implementation/customization of the existing functionalities is the main theme through the entire training. It does not solve project specific problems, but it shows how to tackle most common tasks. Customers are continuously expecting more frictionless, seamless experiences.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or SAP commerce cloud fitness for a particular purpose. Prebuilt integration is based on SAP Integration Suite, which helps connect applications with other SAP and third-party cloud and on-premise applications. The cloud-based commerce solution earns multiple 2022 « Top Rated » and « Best of » awards based on feedback submitted by our customers to TrustRadius. By moving to a proven, innovative commerce platform, you can unlock business agility, secure your margins, and future-proof your CX strategy.
Commerce Cloud doesn’t come cheap; their prices are at the upper end of the spectrum with some customers paying over $1M per year for their SAP Hybris platform. It seamlessly integrates the customer journey across all touchpoints, reducing https://globalcloudteam.com/ friction in the buying process. Agents can see what products a customer has recently viewed, and can go above and beyond the call of duty by adding products to a customer’s cart and giving discretionary discounts and free gifts.
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A central feature is its conversational AI chatbots, which promise natural, lifelike conversations. If the bot can’t help, it transfers the customer and all the information provided to a human agent. Alongside the Order Number heading, there is the Payment which defines the way in which the item was purchased. The Total contains the total price of the product that was purchased, and then there is the Date which notes the exact date the transaction occurred, and the order Status of the purchase. Commerce Cloud aims to solve these issues with modules aimed at both B2B and B2C users. Services From digital transformation strategy to scaling your digital business.
Moreover, it increases the visibility of products and drives traffic to PunchOut sites ensuring a differentiated experience from other suppliers. As digital commerce rapidly evolves, how can it benefit your business-to-business operational efficiency, customer loyalty, and sales growth? Staying agile is key to delivering an outstanding customer experience that differentiates your business in today’s hypercompetitive markets. It’s a robust platform with lots of features, and this makes it hard to use. Intensive training is necessary to become a proficient user, and the learning curve for developers is steep.
If you’re looking for further information on this topic, check out the CX Works article on Getting Started with SAP Commerce Cloud. Our Certification Test Security Guidelines will help you as test taker to understand the testing experience. We define them as « Topic Areas » and they can be found on each exam description. You can find the number of questions, the duration of the exam, what areas you will be tested on, and recommended course work and content you can reference. All SAP consultant certifications are available as Cloud Certifications in the Certification Hub and can be booked with product code CER006. With CER006 – SAP Certification in the Cloud, you can take up to six exams attempts of your choice in one year – from wherever and whenever it suits you!
How does SAP Commerce Cloud integrate with other software?
The SAP Commerce Cloud works wonders to streamline your ecommerce business. It simplifies the purchasing process – from search to sales for your customers. It combines features such as AI-powered merchandising, chatbots, an intuitive interface, and self-service abilities that make buying and selling processes easy.
3rd party software integrations are possible, but not pre-built as with Core dna. When a release enters EoMM status, SAP stops maintaining and releasing patches . SAP Commerce Cloud allows users to really personalize the customer experience to their needs and guarantee a very clean, professional process of handling.
What does SAP Commerce Cloud do?
Part 3 – in the supplement 4.2 I see language that customer assumes the risk but there is no language stating that builds will be prohibitive. Customer Ticketing OCC API to access to tickets, ticket related carts/orders, ticket events, ticket event attachments, i.e., provide ticketing functionalities equals to the ones of accelerators. A green deployment is only available for two hours by default and will be removed afterwards automatically if no action is taken. We recommend you to do the same for all your custom extensions that are created via yempty extension. If an authorized user is reassigned to a different branch of the organization, the access to any previous orders are removed, this includes both personal and non-personal orders.
It’s also built using Ant, which allows for a great amount of customization based on the need of the company creating the application. As the top-notch option for e-commerce solutions on the market, SAP Commerce Cloud focuses on clients that are creating very large and detailed applications with many services needed to be maintained simultaneously. Due to the large nature of the product, companies are more and more often requesting Hybris-specific engineers to handle the requirements presented with the product.
By using the SAP Commerce Cloud, you can unlock the potential of your business and enrich the customer experience. Join Royal Cyber in Partnership with SAP Commerce Cloud Team to create seamless customer experiences & move your business forward by adding commerce cloud to your business model. The SAP Commerce Cloud is composed of a standard set of extensions providing base functionality for building e-commerce solutions.
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Cannot recover the data that is being edited or entered, e.g. in editor area or create wizard, etc. If you are running On-Prem, or if you are deploying on other non-SAP managed infrastructures/servers? BASE1 mobile platform allows customers to launch fully integrated API-driven mobile apps at lightning speed, increasing mobile sales while decreasing maintenance costs.
SAP Commerce cloud is an enterprise e-commerce platform used to provide highly complex scenarios. It focuses on creating an end-to-end buying process and detailed levels of scalability and performance. We continue to keep customer data secure to enable fast, efficient and safe deployments on a global scale, and following standards to keep our product secure by default. Our innovations bring new opportunities for business but without extra complexity to be managed to comply with standards. This means faster time to market, lower maintenance costs, reduced operational cost, and reduced risk for security management while having faster deployments. While both can be seen as different terms describing the same thing, e-commerce means selling products online, usually through a typical online store.